Return Policy

1. Personalized and made-to-order items

Items personalized with a name, message, photo or custom design are made specifically for your customer and cannot be resold. We do not accept returns of these items for change of mind, wrong size or color choice, or because the customer no longer wants them. You may still choose to refund your customer at your own cost.

2. Non-personalized items

Unused items with no personalization can be returned to our US warehouse within 30 days of delivery, in original condition and packaging (gift box, message card and tags included).

3. How to start a return

• •  Open “Returns” in your Rabfy dashboard and request a return for the order.
• •  We approve it and give you a return authorization number (RMA) and our return address.
• •  Your customer ships the item back with the RMA clearly written on the package.
• •  We inspect it within 3 business days after it arrives and update the return in your dashboard.

4. Costs

5. What happens after inspection

If the item passes inspection, the product cost minus the restocking fee is credited to your Rabfy Wallet. If it is used, damaged by the customer, or missing parts, it is not accepted; we can ship it back to you at your cost or dispose of it after 30 days.

6. Returned-to-sender packages

Packages the carrier returns to us (e.g. refused or undeliverable) are held for 30 days. You can reship them to a corrected address by paying the new shipping cost. After 30 days unclaimed packages are disposed of and no credit is given.

7. Defects, misprints and wrong items

If an item arrives damaged, defective, misprinted or is not what was ordered, do not use the return process — open a claim within 7 days of delivery. See the Refund Policy for details.

8. 3PL, FBA and Walmart services

Returns for inventory you store with us (3PL), FBA prep and Walmart services follow the terms in your individual service agreement.