Refund Policy

1. What we cover

2. What we don’t cover

• •  Mistakes in the order you submitted — wrong design, spelling, size, variant or address
• •  Minor differences in color or placement between screen mockups and the printed product
• •  Customer change of mind for personalized items (see Return Policy)
• •  Carrier delays, customs delays or packages marked delivered to the correct address
• •  Claims filed more than 7 days after delivery

3. How to file a claim

• •  Go to Orders → select the order → “Report a problem”.
• •  Choose the issue and upload clear photos of the item, the problem area and the shipping label.
• •  Submit within 7 days of the delivery date.
• •  We review claims within 2 business days and tell you the outcome in your dashboard.

4. How refunds are paid

Approved refunds are credited to your Rabfy Wallet as soon as the claim is approved, and can be used right away for new orders. Refunds cover the product cost and, where the problem was ours, the original shipping cost.

5. Order cancellations

You can cancel an order for free while its status is “Pending” (before production starts); the full amount returns to your Wallet. Once an order is “In production” it cannot be cancelled or changed.

6. Rabfy Store orders

When a buyer on your Rabfy Store receives a faulty item, you file the claim the same way. If approved, we reprint/reship to your buyer or credit your Wallet so you can refund them.

7. Chargebacks

If you dispute a Wallet top-up with your bank or card issuer instead of contacting us, your account may be paused until the dispute is resolved. Please contact support first — we fix most issues within one business day.

8. Services with separate terms

Refunds for 3PL storage, FBA prep, Walmart services and sourced products follow the terms agreed in your individual service agreement or quote.