Effective Date: April 10, 2025
This Return and Refund Policy ("Policy") governs the procedures for handling customer-initiated return and refund requests on the Rabfy platform and applicable for both the Seller and the Customers of the Sellers. By using Rabfy, you, as a seller, or as a customer of any of our sellers, agree to comply with the terms set forth below. This Policy is binding and forms part of the overall Rabfy Terms and Conditions.
1. Handling Return/Refund Requests
1.1 Customer Request Initiation
- Refund Tenure: Customers must submit return or refund requests via their order dashboard within 30 working days of receiving the product.
- Proof of Purchase: Customers must provide valid proof of purchase to initiate a return or refund. Acceptable forms include the original order confirmation email, receipt, or the order ID from the Rabfy platform.
1.2 Notification and Verification
- Upon a customer request, the support team will receive an immediate notification on our dashboard.
- Then will review and verify the customer's claim. Evidence, such as photographs or video recordings, must be examined to determine if the product is defective.
1.3 Approval and Revenue Adjustment
- If we verify that the product is defective, we will approve the refund request for a full refund to the customer of our sellers.
- In instances where the product is returned without defect (e.g., a change of mind), we may approve the refund subject to a deduction of the delivery charge.
- Upon approval, your (seller) revenue will be immediately adjusted, and the corresponding amount will be deducted from your seller dashboard balance.
2. Refund Processing by Rabfy
2.1 Return of Product
- Your customer must ensure that the product is returned in its original condition and packaging.
- Products that are altered or damaged due to your usage will not be accepted and, consequently, will not qualify for a refund.
2.2 Refund Timeline and Method
- Rabfy will process the approved refund within 3 to 7 working days following receipt of the returned product.
- Refunds shall be issued to the same payment method used by the customer at the time of purchase.
2.3 Adjustment for Non-Defective Returns
- For returns where no defect is found, the refund amount shall be calculated as the full product price minus the delivery charge.
- Customers are responsible for bearing the return shipping costs in cases of non-defective returns.
3. Obligations and Liabilities
3.1 Seller Obligations
You are responsible for ensuring that customers adhere to our return and refund policy.
3.2 Rabfy's Role
- Rabfy will take prompt action in reviewing and approving return requests to ensure timely refunds.
- Upon receipt of the returned product, Rabfy shall process the refund amount to the customer and the deduction of the revenue from your dashboard within 3 to 7 working days.
4. Exchanges
If a customer prefers an exchange instead of a refund, they are required to return the original item in its original condition and packaging. Once the return is received and the refund process is completed, the customer will need to place a new order for the replacement item. This is the current exchange process in place. However, we are actively working on improving this system to offer a more seamless and efficient exchange experience in the near future.
5. Contact Information
For inquiries or issues regarding this Policy, please reach out to us at support@rabfy.com.
By using Rabfy, you affirm that you have read, understood, and agree to comply with this Seller Return and Refund Policy. Your adherence to this Policy ensures a fair and efficient process for both you and your customers.